We’re here to help.

Updated October 30, 2026

Have a question, found something that does not look right, or need help with your account? Contact the PawPack team.

Include “PawPack” in the subject line. Tell us your iPhone model, iOS version, app version and what happened. Do not send passwords or unnecessary personal documents.

I cannot sign in

Check your email address and internet connection. If you forgot your password, use password recovery on the sign-in screen. Local records remain on your device even when you are signed out.

A reminder did not appear

Check that PawPack notifications are allowed in iPhone Settings → Notifications → PawPack. Check the reminder’s date and time. Focus modes and other iOS settings can silence alerts.

The document text is wrong

Text recognition can make mistakes, especially with blurred images, handwriting or overlapping stamps. Take a clearer photo or correct the information manually before saving it.

How do I keep a copy of my records?

Use export in the app and save the file in a safe location of your choice. Signing into an account does not automatically restore local records. Review and keep your original documents.

Purchases and cancellation

Where applicable, use Restore purchases in the app with the Apple Account used to buy. To cancel a subscription, open iPhone Settings → your Apple Account → Subscriptions. Refund requests can be made at reportaproblem.apple.com.

Account and privacy

Read how to delete your account and our Privacy policy. You can also send a personal-data request to the email above.